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Please retain the original packaging for inspection by the carrier. Wholesale Chess will ship replacement or missing items to you using the most economical shipping method available at the time. If items were damaged in transit, Wholesale Chess will file a claim with the carrier on your behalf for the damaged items and will send out a replacement item with a return shipping label for the damaged item. DAMAGED, DEFECTIVE OR MISSING ITEMSĭamaged, defective or missing items must be reported to Wholesale Chess within 30 days. Please contact us if you have any questions before returning an item. If you return an item to us and your return does not meet our return policies, your return will not be processed and will be returned to you at your expense. Name, Address, Phone Number, Order Number and Reason for Return. The following information must be included with your return. If you have any questions about making a return please contact Wholesale Chess. Once the form is submited we will contact you via email or phone within 48 hours. Choose the items you would like returned and fill out the form. Find the order you would like to have returned and click on the "Return Items". Once logged into your account click "Completed Orders".
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If you are unsure of your password please click the "Forgot Password" link to have your password reset. To make a return, log in to your account by clicking on the "My Account" link at the top of any page and log into your account. Wholesale Chess reserves the right to charge up to a 25% restocking fee if needed. Items that are returned and are non-saleable due to use, damage or missing parts will not be accepted and will be returned to sender. We will cover the cost of the return shipping only when we send the same item as a replacement for a defective product. If Wholesale Chess shipped the item(s) to you at no cost (Free Shipping) and you return that item(s) for a refund, the original shipping costs incurred by Wholesale Chess will be deducted from your return amount. However, you will not be reimbursed for any shipping or handling charges. All approved returns will be refunded 100% of the purchase price of the unit unless a restocking fee has been assessed. Returned items must be received by Wholesale Chess in new, unopened, resalable condition with all boxes, parts, instruction booklets and manuals. The return timeframe for orders placed from Nov 15 th through December 25 th is extended until Jan 31 st. You may return any unopened product for a refund within 30 days of receipt of the product. Please read the following terms carefully. However, we understand that there are circumstances that warrant a return. Still no ChessBase Account? learn more > The ultimate chess experience every day, Pla圜 welcomes 20,000 chess players from all around the world – from beginner to grandmaster.Wholesale Chess wants you to be happy with your purchase.Memorize it easily move by move by playing against the variation trainer.
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